WARRANTY

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Phantom certifies that all watches have been produced using high quality materials and fully tested before leaving our manufacturing facility. Subject to the conditions stated below, all of our watches come with a limited warranty against defects of material and manufacture for a period of one (1) year from purchase date.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty.

 

The warranty does not cover:

Batteries, case, straps and bracelets.

Damage caused from accidents or mishandling to any part of the watch. This includes the strap, bracelet, buckle and watch glass.

Water penetration if used in the incorrect way as stated in user manual.

Tarnishing of the watch case, case-back, strap or bracelet caused by external agents or ageing.

Breakages caused by accident or maltreatment. 
 

Your timepiece is guaranteed against any defective parts or construction for one (1) year from date of purchase. Your warranty is only valid if you present your original receipt when returning the product.

Please allow up to 25 days for watch repair or replacement and we will always ask you to provide proof of purchase.

If you experience any problems with your watch, please contact us by emailing studio@phantomtimepiece.com and we can assist you.


SERVICING YOUR WATCH

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Here at Phantom we currently use Japanese Miyota movements in all our watches, which are reliable and highly recommended quartz movements. A local and professional jeweller will be able to change the battery and service this kind watch movement.

We do not recommend or advise that you attempt to open the watch yourself as this may cause damage to the internal watch mechanism and affect the water resistance of your watch. 


watch MANUALS

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Watch manuals are supplied with your watch inside the packaging and are available to download here.


CONDITIONS OF SITE

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The use of this website is subject to the following terms of use:

The content of the pages for the website is for your general information and use only. It is subject to change without notice at any point.

The website uses cookies to monitor browsing preferences.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to Phantom. These materials include, but is not limited to, the design, layout, look, logo, appearance and graphics. Re-production is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Please click here to download the full Phantom conditions of sale.