WARRANTY

Phantom certifies that all watches have been produced using high quality materials and fully tested before leaving our manufacturing facility. Subject to the conditions stated below, all of our watches come with a limited warranty against defects of material and manufacture for a period of one (1) year from purchase date.

During the warranty period the watch movement, hands and dial are the only components covered under this warranty.

 

The warranty does not cover:

Batteries, case, straps and bracelets.

Damage caused from accidents or mishandling to any part of the watch. This includes the strap, bracelet, buckle and watch glass.

Water penetration if used in the incorrect way as stated in user manual.

Tarnishing of the watch case, case-back, strap or bracelet caused by external agents or ageing.

Breakages caused by accident or maltreatment. 
 

Your timepiece is guaranteed against any defective parts or construction for one (1) year from date of purchase. Your warranty is only valid if you present your original receipt when returning the product.

Please allow up to 25 days for watch repair or replacement and we will always ask you to provide proof of purchase.

If you experience any problems with your watch, please contact us by emailing studio@phantomtimepiece.com and we can assist you.


SERVICING YOUR WATCH

Here at Phantom we currently use Japanese Miyota movements in all our watches, which are reliable and highly recommended quartz movements. A local and professional jeweller will be able to change the battery and service this kind watch movement.

We do not recommend or advise that you attempt to open the watch yourself as this may cause damage to the internal watch mechanism and affect the water resistance of your watch. 


WATCH MANUALS

Watch manuals are supplied with your watch inside the packaging and are available to download here.


CONDITIONS OF SITE

The use of this website is subject to the following terms of use:

The content of the pages for the website is for your general information and use only. It is subject to change without notice at any point. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

The website uses cookies to monitor browsing preferences.

This website contains material which is owned by or licensed to Phantom. These materials include, but is not limited to, the design, layout, look, logo, appearance and graphics. Re-production is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of this website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Please click here to download the full Phantom conditions of sale.


PRIVATE POLICY

This privacy policy explains the ways in which we collect, store and use the information you provide while interacting with our website. We are committed to customer privacy and adhering to the 1995 EU Data Protection Directive and the European General Data Protection Regulation (GDPR), which came into law on 25th May 2018. 

 

Collection of personal information:

We collect personal information about you when you register (or subscribe) for one of our services, place an order, use our online services, interact with us in any other way, such as via social media, click on an advert that we put on our or someone else's website, ask for information or assistance, give us a testimonial or other feedback, comment on any blogs or articles featured in our services, enter competitions or special promotions, sign up for our special offers or other updates, participate in research panels or fill in surveys. By registering, subscribing or using our services, you consent to the use of your personal data in line with this policy.

The information we collect and hold about you may include your name, email address, phone and mobile phone numbers, home address, shipping and payment card billing address, payment card details, IP address, search criteria, shopping history, shopping preferences, the type of browser you use, the times when you access the site and for how long, your referring URL (the site you come from to reach our website), cell IDs and other location information, photographs and other content you share with us when you use our services, date of birth, password details, answers to security questions and any other information you may give us.

We will never sell or pass your data on to a 3rd party, or use it for any purpose other than those stated.

If you send us a message via the contact form on the ‘contact’ page on our website, the only information we collect is your first name, surname, e-mail address, and the written content of any message included.

If you purchase goods through our website, we need to collect some details from you in order to deliver the goods and process the sale securely. The information we collect during a sale consists of: your first name, surname, e-mail address, telephone number, billing address, and delivery address. You will also enter your payment details via our website, however these are sent directly to our merchant provider Stripe, who process the payment and shield sensitive payment details. You can read Stripe’s privacy policy here, which includes details about the high level of security they adhere to.

 

Cookies and how this information may be used:

We collect information about your use of our online services using cookies. Cookies are very small files that are sent by us to your computer or other device which we can access when you visit our site in future. Cookies help us remember who you are and other information about your visits. They can help display the information on a website in a way that matches your interests. Most major websites use cookies.

Whenever you give us your personal information we will use it in accordance with applicable privacy laws and for the purposes set out in this policy, on the data entry forms you complete, in any relevant terms and conditions and on pages or emails which link to the data entry forms.

 

Social networks:

If you follow us or interact with us on any of our pages on third party social media platforms, such as Instagram, Facebook or Twitter, information you provide will be subject to the third party's privacy policy, as well as this privacy policy.

 

Accessing your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of the personal information we hold, please email us at studio@phantomtimepiece.com.

 

How we make changes to this policy:

We may update this privacy policy from time to time so you may want to check it each time you give us personal information or use our website. Last updated: 25th May 2018.